Raiders Shop

Returns and Exchange

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Can I exchange my item?

If your item has the tags attached and is original condition (unworn), we are happy to exchange or credit the item, within 30 days of shipping dispatch. It is best to email ahead (shop@raiders.com.au) to ensure we have the size and garment you want. Process a return through the below portal and list in the customer comment section the size you are hoping to exchange for. If an exchange is unavailable due to size restrictions, you will be offered a store credit.

How can I return my item?

You will need to submit a request through the below form. Your request will be assessed and you will be updated via email. Input your Raiders Shop purchase number (e.g. "2017" and your email used on your Raiders Shop account). You will then be prompted to select your reason for return and will be provided with the relevant details.

Can I refund my garment?

If the item is faulty we are happy to refund or exchange your item. We will however require return of the faulty item as a reference for our suppliers. Please follow the same protocol for refunds as above. We do not refund for change of mind or incorrect sizing and subsequent unavailability. 

We do not provide refunds for change of mind, but are happy to facilitate an exchange if the item isn't quite what you were expecting. Sale items are final and will not be exchanged or refunded.