How long until my order ships?
Your order will be packed and dispatched within 3-5 business days of your ordering. If we encounter any delays in your order being packed/dispatched you will be emailed as notification of the delay. We try to get orders out as quickly as possible, and where we can, we try to beat the 3-5 day period!
Christmas Shut Down Period 2019/2020
Please note orders received after 11.59pm on Tuesday 17 December 2019 may not be dispatched until the office reopens week commencing Monday 13 January 2020.
Click and Collect - Canberra only, is available until midday on Friday 20 December 2019. Click and Collect will recommence from 9am Monday 13 January 2020 when the office reopens.
All packages are dispatched using Australia Post e-parcel service, either standard or express, as selected by the customer. Keep in mind, as mentioned above, all items take 3-5 business days to be packed. From this point, the time frame can vary for each order to arrive to you due to location and potential unforeseen delays. Generally, express items arrive within 3 business days of dispatch, and standard items arrive within 5-8 business days of dispatch.
Click and Collect Option - Canberra only
You can Click and Collect your items free of charge from the Raiders HQ office - 2 Eade St, Bruce. The office is open 9am-5pm Monday through to Friday. However you must wait until notification has been sent that your items are ready for collection!
International orders are sent via standard international service through Australia Post (China, United States, Canada and the United Kingdom). This service is tracked and can take anywhere between 3 and 10 business days to arrive upon dispatch.
Orders to New Zealand are sent through a tracked express service via Australia Post. This service can take anywhere between 2-6 business days to arrive upon dispatch.